Insurance FAQ

We regret to inform you that we cannot provide cover for multiple devices under a single policy at the moment.

To ensure comprehensive protection for both of your devices, you’ll need to obtain separate policies for each one. This approach allows for tailored cover suited to the specific needs of each device.

Currently, we do not offer the option to switch devices. However, we can assist you in cancelling your current policy and issuing a new one for your latest device.

You have three options to submit a claim to Davies Group:

1. Option 1: You can submit a claim online by copying and pasting the following link into your web browser: olive.davies-group.com.

2. Option 2: Alternatively, you can submit a claim via email to the following email address: gadgetclaims@davies-group.com.

3. Option 3: If you prefer, you can also submit a claim via telephone by calling Davies Group on (+353) 1800 456 822

All claims will be subject to an excess of €50. 

Additionally, the excess reduces annually if you have not made a claim (which we have settled) in the preceding period(s) of insurance after your original inception date.

Yes, if you decide that this policy does not meet your insurance needs, please contact Yes Insurance on + 353 (1) 270 9774 within 14 days

from the day of purchase or the day on which you receive your policy documentation, whichever is the later. On the condition that

no claims have been made or are pending, we will then refund your premium in full

At present, we can only accept monthly payments. 

Regrettably, we are unable to process a payment for more than one month. 

However, this may be an option we consider offering in the future.

We accept Mastercard and Visa cards, including both Credit and Debit cards from these brands.

At this time, there are no additional cover options available to supplement the standard cover.

Cover outside of Ireland is available for a maximum of 180 days during any 12-month period.

Currently, we are unable to make additions or changes to existing policies. 

To make any amendments, you would need to cancel your current policy and purchase a new one for the new device.

There are no limits on the number of claims you can submit. 

You are welcome to submit claims as frequently as needed, as long as each claim is necessary and meets our eligibility criteria.

As long as the product was purchased from the Olive for Education Store within the last 12 months and you can provide proof of purchase, you will be eligible to insure the device.

Yes, however in the event of a claim, we need to verify that the product was purchased within the specified terms outlined in the policy wording.

The underwriter for the device policy is White Horse Insurance Ireland DAC.

In the event of a claim, you will need to provide evidence of ownership. 

This can include a copy of your receipt or delivery note. 

Additionally, you may be asked to provide evidence that your gadget has been used after the date you insured it.

If a payment fails, we will make two additional attempts to withdraw the funds. If these attempts are unsuccessful, the policy will lapse after the last day of cover. 

You will be notified by email each time we attempt to take the payment, along with the outcome of each attempt.

When purchasing a policy, you will incur a 5% government levy charge, which is included in the price. 

Additionally, there is a stamp duty fee of €1 for a monthly policy.

To qualify for insurance cover, you must be a resident of Ireland, aged 18 or older, and possess devices that are less than 12 months old, in good working order, and have not been repaired with non-manufacturer parts. 

Devices must be purchased as new from the Olive For Education Online Store or gifted with proof of purchase. Evidence of ownership is required.

The device insurance policy with Yes Insurance covers the following:

A. Accidental Damage
B. Accidental Loss
C. Theft
D. Malicious Damage
E. Liquid Damage
F. Breakdown
G. Accessories

If you accidentally lose your laptop, iPad, or tablet, we will replace them. 

Where only part(s) of your device(s) have been accidentally lost, we will only replace that part(s). 

Accidental loss provides cover for laptops, iPads and tablets only, no other gadget(s) or devices are covered for accidental loss.

Our insurance policy covers the following devices:

• iPad
• Laptop 
• Tablets

You can update your card information by contacting our team on (01) 270 9774 and we can issue a new payment link to you.

• Cover starts as soon as the policy is purchased.
• Claims cannot be made within the first 14 days unless the device was insured within 90 days of purchase.
• Cover ends on the expiry date as shown in your certificate of insurance, unless you renew your policy

The following restrictions apply:

• Theft from a motor vehicle is only covered if the device was concealed in a locked boot, closed glove compartment, or closed internal compartment, and all security measures were in place.
• Theft from a building is only covered if there was forced entry or exit causing damage.
• No cover if the device was left unattended outside your home.
• Any claim resulting from deliberate damage, failure to follow manufacturer instructions, routine servicing, or use of non-manufacturer-approved accessories is excluded.

Please refer to the policy wording for full details.