Parents Hub
Frequently Asked Questions
Whether you’re a parent who is looking to order a device for your child, or you need some help using a student device, we’re here to help!
Q1. I have already placed an order, but now would like to buy a case
The device has been very carefully selected as an educational device. It has all of the features and functionality that are essential to teaching and learning.
Q2. How do I make a payment on the Olive Payment Plan?
From the store homepage where you placed your order, use the “Sign in” option instead of the store code box. This is the email and password you entered as part of placing your order initially.
Q4. How can I order a additional charger or stylus pen?
You can order replacement or spare accessories from us at any time. This includes chargers, stylus pens and cases. To place your order visit our online store here, log into your school’s store and navigate to the ‘additional items’ section.
Q5. I need help using Microsoft Teams
Microsoft Teams helps to support collaboration and communication among students and teachers, streamlining class management and enhancing learning experiences. We’re put together some helpful video tutorials for students using Teams for the first time.
Order a 1:1 device for your child
Ordering for your child is easy, just following the checklist below and click on the ‘order now’ button.
- To place your order you’ll be asked for a school code. This is the same as your school’s roll number. If you do not know the school code you can look it up here
- You’ll also need the student’s details, such as name, date of birth and year group.
- Finally, you’ll be asked to select you preferred payment method and if you are paying by debit or credit card you will need those details to hand.
- That’s it, just click on the order now button to proceed!